Tuesday, December 4, 2007

IBM Is At It Again! (or Get Your Sametime Hotfixes!)

So last month I wrote about the release of hotfixes for Quickr (or FP1) on the day after the fixpack was released. At that time I stated:
"First of all, I can see no possible way that enough customers called in within a day and IBM was able to reproduce, compile, and generate a Hotfix posted to Fix Central within the span of a day."
Today I see that there are Fixes to known stability issues with Sametime 8.0 server. And how long have these stability issues been seen in production environments for Sametime 8.0? Precisely 5 business days. The technote was published sometime yesterday and Sametime 8.0 was released just 4 days earlier. I also know that customers couldn't even download the files from Passport Advantage for most of the day Thursday (the release date).

My question is similar to the one I asked about the Quickr hotfix conundrum:
"I'm going to take it a step further and ask why IBM would release a known-buggy fixpack followed immediately with a hotfix? This should really not happen - take a little more time and get it all bundled correctly."
But now I'm not just asking the question about a fixpack, but about the gold release of a "dot-zero" world-class IM server.

Don't get me wrong, I'm excited that IBM is proactively releasing hotfixes. But I'm not thrilled that a product is released into production and then just days later there are fixes for "known stability issues"...

By the way, Carl Tyler has also posted about this. He simply states that "It always amazes me how IBM can release a product, and then one or two days later issue fixes for it. Surely these fixes were known about 1-2 days ago?"

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