The life of tech support

Do people just not believe Tech Support staff?

I got a voice mail this morning from a Palm PDA user. He was thinking of switching to a BlackBerry to have a single device. He asked if we could sync his Palm data (using Palm Desktop) with the BB. I left him a voice mail stating that we could do some importing/exporting but that he would have to use Lotus Notes to sync with the BB. He sent me the following e-mail:

> > I may not want to use a Blackberry after what you told me about
> > syncing to Lotus - I do not like nor want to use Lotus with my pda.
> > My current pda, a Sony Clie, is working beautifully with palm
> > software, which I greatly prefer to Lotus; also I cannot sync on
> > weekends to Lotus, so that's not an option.
> > Does the BB software not have a similar desktop program like Palm
> > software I can use and sync to even away from the LAN ?

To that I replied:

>> Blackberry can only sync to either MS Outlook or Lotus Notes. It
>> doesn't have it's own desktop application. It sounds like you may do
>> best to stick to the Palm platform.

Then I get the following:

>> Do you know for a fact that it will not sync to my current Palm
>> desktop software?

The final word from me was simply:

>> It will not sync with Palm Desktop

So I believe I told him in two voice mails and two e-mails that the BB would not sync with the Palm Desktop.